HP Warns That Some SSD Drives Will Fail at 32,768 Hours of Use – BleepingComputer

https://www.bleepingcomputer.com/news/hardware/hp-warns-that-some-ssd-drives-will-fail-at-32-768-hours-of-use/

HP released firmware updates for a number of its Serial-Attached SCSI solid-state drives to prevent their failure at exactly 32,768 hours of operation time.

The devices are used in multiple server and storage products for enterprise, such as HPE ProLiant, Synergy, Apollo, JBOD D3xxx, D6xxx, D8xxx, MSA, StoreVirtual 4335 and StoreVirtual 3200.

The abnormal expiration time translates to 3 years, 270 days and 8 hours, a lot less than the normal lifespan of these products. For some of them, the warranty can be extended to up to five years.

Dire notification

The warning came through a customer bulletin from Hewlett Packard Enterprise (HPE) support center and notes that the SSD failure caused by the bug makes both the drive and the data on it unrecoverable.

Restoring the data would be possible “from backup in non-fault tolerance, such as RAID 0 and in fault tolerance RAID mode if more drives fail than what is supported by the fault tolerance RAID mode logical drive.”

In total, HP lists 20 drives affected by the issue. For the time being, a fix is available for only eight of them since November 22. For the rest of them, the company plans to release a firmware update in the second week of December.

HPE Model Number

HPE SKU

HPE SKU DESCRIPTION

HPE Spare Part SKU

HPE Firmware Fix Date

VO0480JFDGT

816562-B21

HP 480GB 12Gb SAS 2.5 RI PLP SC SSD

817047-001

11/22/2019

VO0960JFDGU

816568-B21

HP 960GB 12Gb SAS 2.5 RI PLP SC SSD

817049-001

11/22/2019

VO1920JFDGV

816572-B21

HP 1.92TB 12Gb SAS 2.5 RI PLP SC SSD

817051-001

11/22/2019

VO3840JFDHA

816576-B21

HP 3.84TB 12Gb SAS 2.5 RI PLP SC SSD

817053-001

11/22/2019

MO0400JFFCF

822555-B21

HP 400GB 12Gb SAS 2.5 MU PLP SC SSD S2

822784-001

11/22/2019

MO0800JFFCH

822559-B21

HP 800GB 12Gb SAS 2.5 MU PLP SC SSD S2

822786-001

11/22/2019

MO1600JFFCK

822563-B21

HP 1.6TB 12Gb SAS 2.5 MU PLP SC SSD S2

822788-001

11/22/2019

MO3200JFFCL

822567-B21

HP 3.2TB 12Gb SAS 2.5 MU PLP SC SSD S2

822790-001

11/22/2019

VO000480JWDAR

875311-B21

HPE 480GB SAS SFF RI SC DS SSD

875681-001

Week of 12/9/2019

VO000960JWDAT

875313-B21

HPE 960GB SAS SFF RI SC DS SSD

875682-001

Week of 12/9/2019

VO001920JWDAU

875326-B21

HPE1.92TB SAS RI SFF SC DS SSD

875684-001

Week of 12/9/2019

VO003840JWDAV

875330-B21

HPE 3.84TB SAS RI SFF SC DS SSD

875686-001

Week of 12/9/2019

VO007680JWCNK

870144-B21

HPE 7.68TB SAS 12G RI SFF SC DS SSD

870460-001

Week of 12/9/2019

VO015300JWCNL

870148-B21

HPE 15.3TB SAS 12G RI SFF SC DS SSD

870462-001

Week of 12/9/2019

VK000960JWSSQ

P06584-B21

HPE 960GB SAS RI SFF SC DS SSD

P08608-001

Week of 12/9/2019

VK001920JWSSR

P06586-B21

HPE 1.92TB SAS RI SFF SC DS SSD

P08609-001

Week of 12/9/2019

VK003840JWSST

P06588-B21

HPE 3.84TB SAS RI SFF SC DS SSD

P08610-001

Week of 12/9/2019

VK003840JWSST

P11329-B21

HPE 3.84TB SAS RI LFF SCC DS SPL SSD

P11360-001

Week of 12/9/2019

VK007680JWSSU

P06590-B21

HPE 7.68TB SAS RI SFF SC DS SSD

P08611-001

Week of 12/9/2019

VO015300JWSSV

P06592-B21

HPE 15.3TB SAS RI SFF SC DS SSD

P08612-001

Week of 12/9/2019

 According to the advisory, the failure is unavoidable unless the new firmware is installed, and SSDs installed at the same time are likely to fail “nearly simultaneously.”

Some users experienced this scenario, with multiple vulnerable HP drives in a server collapsing at about the same time. One user on Reddit says that six of their SSDs died in 15 minutes. Another one writes:

“Just had eight VO0480JFDGT drives fail 2 weeks ago in one server. Each failed within minutes of each other. It took over 2 weeks of HPE dropping the ball until they figured it out.”

HP did not find on its own about the issue in the firmware but learned about it from a SSD manufacturer, which explains why some products already reached the premature end.

Users can check the uptime of their drives with the Smart Storage Administrator (SSA) software, which provides power-on hours for each installed drive.

The saving firmware is HPD8. It is available for the VO0480JFDGT, VO0960JFDGU, VO1920JFDGV, VO3840JFDHA drive models (download for VMware ESXiWindowsLinux).

It is also available for MO0400JFFCF, MO0800JFFCH, MO1600JFFCK and MO3200JFFCL (download for VMware, Windows, Linux).

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